![]() ![]() Further details will be released in due course. The department will inform customers and partners of new Freephone numbers in advance of these changes.įreephone numbers will be rolled out to all remaining DWP customer phone services by the end of the year. ![]() That’s why we are making all our customer phone lines free to use. Our work coaches support anyone who needs extra help with their online account but we want to make the process as burden free as possible, including for people who use our telephone service. We know that many people prefer to use online services and the vast majority of claims to Universal Credit are made online.Įveryone can check their statement and engage with their work coach through their online account and we have free wifi and computers in all our jobcentres. Secretary of State for Work and Pensions David Gauke said: Universal Credit customer telephone lines will be the first to become Freephone in November.
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